SHIPPING

We generally have free standard shipping for orders nation-wide (Philippines), depending on the location our orders arrive within 7-10 business days, our shipping carrier is LBC. Known for their transport and shipping capacities we can also take international orders but shipping costs may vary depending on the destination.

Shipping Damage Policy

At DTSHAPES, we take great care in preparing and packaging every product to ensure it leaves our workshop in excellent condition.

Once your order has been collected by our selected shipping courier, the handling and transportation of the package is managed by the third-party courier service. Shipping providers such as LBC operate under their own terms, conditions, and procedures regarding delays, mishandling, or damages that may occur during transit.

Third-Party Courier Responsibility

All shipments are delivered through independent courier providers. DTSHAPES is not responsible for damages, delays, loss, or mishandling that occurs while the product is in the possession of the courier.

Any claims relating to shipping damage must follow the courier provider’s own policies and claim procedures.

Damaged Items Upon Delivery

We value our customers and want to make sure you have the best experience possible. If your product arrives damaged, please contact DTSHAPES within 7 days of receiving your delivery with photos or videos showing the issue.

Where applicable, DTSHAPES may provide a complimentary repair service to help restore your product. This repair service is offered as a customer support gesture and does not represent an acceptance of responsibility for courier-related damage.

To qualify for a free repair service:

• Damage must be reported within 7 days of delivery.

• Photos, videos, and proof of delivery may be required.

• The product may need to be returned to DTSHAPES for inspection and repair.

• Damage caused by misuse, modifications, accidents after delivery, or improper handling by the customer is not covered.

Courier Damage Claims

Customers are encouraged to inspect their package upon delivery. If visible damage is present, please document the condition of the package and contact the courier provider directly regarding their damage claim process.

We will always do our best to assist our customers and help resolve any issues where possible.

Last Updated: 07/15/2026

By completing my purchase, I agree to the following terms: Inspection Upon Delivery I will inspect the surfboard immediately upon receipt. If there is a manufacturing defect or damage that occurred before delivery, I must report it within 7 days by email with photos. After 7 days, the board is considered accepted as is.